Last Updated: 5/18/26

At Tail Unity, customer satisfaction is one of our top priorities. If you are not completely satisfied with your purchase, we are here to help with a simple and straightforward return and refund process.

Order Cancellations

Orders may be canceled within 24 hours of being placed by contacting our support team at info@tailunity.com. Please include your order number in your request so we can assist you as quickly as possible.

After the initial 24-hour window, we cannot guarantee cancellations because your order may already be processing or preparing for shipment. Once an order has been shipped, it can no longer be canceled. However, you may still return the item after delivery according to the terms outlined in this policy.

30-Day Return Policy

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must meet the following conditions:

• Unused and unworn
• In original condition
• Returned with original packaging, tags, and included accessories

Our customer support team will guide you through every step of the return process to ensure a smooth experience.

Restocking Fees
Tail Unity does not charge any restocking fees for returned items.

Return Eligibility Summary

Return Window: 30 days from delivery date

Item Condition: Unused and in original condition with all packaging and accessories included

Restocking Fee: None

Support Assistance: Available throughout the return process

Return Shipping Costs

Defective, Damaged, or Incorrect Items
There is no return shipping cost to the customer if the item:

• Arrived damaged
• Is defective
• Was incorrect or different from the order placed

In these situations, Tail Unity will cover the return shipping costs.

Customer-Initiated Returns

Customers are responsible for return shipping costs if:

• The wrong item was ordered
• The item does not fit
• The item is no longer wanted
• The customer changed their mind after purchase

Please note that original shipping charges are non-refundable.

How to Start a Return

Step 1 — Contact Support
Email info@tailunity.com with your order number and the reason for your return request.

Step 2 — Prepare Your Package
Securely repack the item in its original packaging and include all accessories, tags, manuals, and related materials.

Step 3 — Ship the Return
Follow the return instructions provided by our support team in your return authorization email. We recommend using the suggested shipping method for safe and efficient delivery.

Refund Process

All returned items are inspected once received to confirm they meet our return requirements.

If your return is approved, your refund will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed, depending on your financial institution or payment provider.

Exchanges

We gladly accept exchanges for eligible items. If you would like a different size, color, or replacement product, contact our support team at info@tailunity.com, and we will assist you with the exchange process.

Orders Marked as Delivered but Not Received

If your package has not arrived within the estimated delivery timeframe, please contact us at info@tailunity.com with your order number. We will work directly with the shipping carrier to investigate the issue.

If the shipment is confirmed lost, we will either:

• Issue a full refund to your original payment method, or
• Send a replacement item at no additional cost

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or customization reasons. Any non-returnable items will be clearly identified on the product page before purchase.

Changes to This Policy

Tail Unity reserves the right to update or modify this Return & Refund Policy at any time. Any revisions will be posted on this page along with the updated revision date. We encourage customers to review this policy periodically to stay informed. Continued use of our website following any updates indicates acceptance of the revised policy.

Questions?

Please visit our FAQ page or contact our customer support team if you need additional assistance regarding shipping or delivery.

Contact Us

Store Address: 367 Windsong Way, Woodstock Georgia 30188, United States

Store Email: info@tailunity.com

Store Phone: +17702759073

Customer Support Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We strive to respond to all email inquiries within 1–2 business days.